Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return with receipt or proof of purchase.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

You can always contact us for any return question at support@speakershieldusa.com.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we may evaluate the issue and make it right.

Exceptions / Non-returnable Items

Certain types of items cannot be returned, including but not limited to custom products (such as special orders or personalized items). Please send us an email if you have any questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you receive the correct item is to request a return for the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

Once we have received and inspected your return, we will contact you and update you on the status of your return. If approved, you will receive a refund to your original payment method. Please remember it can take anywhere from 3-7 business days for your bank or credit card company to process and post a refund to your account.

Last Updated: February 26, 2025